Impact of Digitalized Administrative Procedures on Personnel Performance at Borno State University's Department of Education in Maiduguri, Borno State, Nigeria

Abstract

This study assessed the impact of digitalized administrative procedures on personnel performance at Borno State University’s Department of Education in Maiduguri, Borno State, Nigeria. The objectives of this study were to determine the extent of utilization of these digital administrative tools by administrative personnel and Impact of digitalized administrative processes on personnel job performance ar Borno State University. In order to investigate how digitalized administrative procedures affect human resource job performance at Kashim Ibrahim University in Borno State; this study uses a quantitative survey research approach. The quantitative approach is justified because it enables statistical generalizability to the 80 administrative and human resources staff members of the university by collecting numerical data from a large sample (50 respondents) and allowing for objective measurement of the relationships between digitalization and job performance. Stratified random sampling minimizes bias by guaranteeing proportionate representation across several administrative units. Lack of instrument dependability. A structured questionnaire comprising three sections serves as the research tool: Section A (Demographic Information) collects age, gender, and Department; Section B (Level of Digital Resource Utilization) evaluates the use of tools such as e-filing and HR software; and Section C (Impact and Effects) measures changes in workload, job satisfaction, and efficiency. This non-parametric test is perfect for survey data since it analyzes relationships between nominal and ordinal variables without assuming a normal distribution. Data were analyze using descriptive statistics (frequencies, percentages, mean and standard deviation). The finding revealed that majority of the respondents believed that digital tools were used for administrative activities by administrative staff in Borno State University, Maiduguri Borno State, Nigeria. The finding further revealed that majority of the respondents believed that used of digital tools significantly impacted on personnel job performance in Borno State University, Maiduguri Borno State, Nigeria. Based on the findings of the study, the researchers conclude that majority of the personnel believed that digital tools were used for administrative activities by administrative staff. The researchers further conclude that used of digital tools for administrative processes has a significant impact on personnel job performance in the Department of Education, Borno State University, Borno State, Nigeria. Since conflict resolution strategy, delegations' strategy, training development strategy were found to significantly related to human recourse job performance in the Department of Education, Faculty of Education, University of Maiduguri, Borno State, Nigeria. Therefore, staff in the department should adopt the strategies in management of personnel

Keywords: Digitalized Administrative Procedures, Personnel Performance, Utilization